Refund Policy
Thank you for choosing Webzline. We aim for your full satisfaction. Here’s our refund policy for services:
Project Engagements / Custom Work
Once the project has kickstarted (e.g. design mockups approved, development started), refunds are not available for the work already done.
Partial refunds may be considered for the unused portion or unstarted work, depending on mutual agreement.
Any dispute regarding refund amounts is settled through mutual discussion and reference to documented milestones.
Retainer / Subscription Services (e.g. SEO, Maintenance, SaaS)
You may request cancellation at least 30 days before the next billing period.
No refunds will be issued for the current billing cycle after it begins.
If advanced payment was made for several months, we’ll refund unused months on a pro rata basis, deducting applicable costs and service charges.
Digital Products / SaaS (Vedicank / ERP modules)
We may offer a free trial period (if applicable). After expiry of trial, payment is non-refundable.
Refunds will not be granted after the software license is delivered and activated, unless there is a proven defect which we fail to remedy within a reasonable time.
For issues/bugs, support requests must be logged; if defect cannot be fixed after reasonable attempts, we may negotiate remedy, credits, or in rare cases partial refund.
How to Request a Refund
Contact us via email at support@webzline.com with subject “Refund Request”
Provide project/service identifier, your contact details, the reason, and requested refund amount
We aim to respond within 7 business days
Exceptions & Non-Refundable Items
Domain registration, third-party licenses, hosting charges, or third-party fees (if already incurred) are non-refundable
No refunds for change of mind after delivery of final assets
By engaging Webzline, you agree to this refund policy.
